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Two Horrible Customer Experiences - In One Day!

08/27/2018

I usually write about content marketing in this blog, but I had to get something off my chest. Today, I had disappointing experiences with two different organizations. In each case, they lowered my opinion of the companies to the point I felt angry because of the treatment. I've written and spoken often about how customer communications affect customer relationships and these are two perfect examples of why it is important to get a handle on the messages going out to your customers. We

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